Improving Information Architecture for CPFP Fellows Portal

Problem Space/Brief: The CPFP Fellowship Portal seeks to tackle the challenge of information overload and inefficiency, aiming to streamline communication and collaboration among fellowship members and staff. Currently, navigating through various resources and updates proves daunting, hampering engagement and productivity. By elevating the information architecture we aim to empower users to efficiently access and engage with relevant content, enhancing the overall fellowship experience.

Methodology and goals

• Understand mental model of individual preferences in information architecture, specifically the navigation menu.​
• Uncover insights regarding how the CPFP Fellows Portal can provide a better experience to users.​

Key Findings

1

62% of individuals recategorized cards into “Awards and Opportunities” as a separate category.​

2

High agreement level  on providing frequently used resources on the “Homepage.”​

3

Participants agreed that “CPFP Space” can be better defined and organized to show other important resources  (learning resources, grants, awards, etc.).

Receomendations

CPFP Space Suggestions

Considering the level of agreement among the provided category can help define a name that fits.​

Card Sort Overview

83%

Completed

5 abandoned

9m46s

Average time

37:06 longest, 01:56 shortest

95%

Participant pool

Cancer prevention fellows completed

Study Questions

Pre Study

What do you use the CPFP Portal for most?

Over half (52%) of participants use the portal to access and download forms
”To find forms (e.g., outside activity forms) to access resources related to the summer LEAD program.” – Fellow, 3-4 years
• ”Finding relevant documents/forms.” – Fellow, 3-4 years​
• “Locating forms, and trainings via learning catalog.” – Fellow, 1-2 years​

Interface - Elements Webflow Library - BRIX Templates

Post Study

Are there any pages or folders in the CPFP Portal ( i.e., categories in this card sort activity) that you feel deserve a better name? If so, which ones?​

Close to half (41%) of participants felt CPFP Space could be described better:​

  • “ It isn’t clear what ‘CPFP Space is about …’” – Fellow, 1-2 years​
  • “CPFP Space always seemed a bit vague.” – Fellow, 3-4 years​
  • “... I found the CPFP space and the learning catalog to be similar, and discrete categories but surprisingly similar.” – Fellow, 1-2 years​

Is there additional content (i.e., the cards in this card sort activity) that you feel should be added to the CPFP Portal?​

Participants suggested that the Portal would benefit from adding a “Fellows Directory” with the contact information of fellows.  This could be on the homepage, within a category section or both:​

  • “A ‘fellows directory’ with a list of current fellows would be helpful, especially given virtual work where half the fellowship have never met in person …” – Fellow, 2-3 years​

Some participants suggested adding a “frequently used resources” section/feature to the “Homepage:”​

  • “It would be amazing if we could have a favorites section where we could bookmark the 3-4 items we use most; for me it would be the forms.” – Fellow, 1-2 years​
  • “I believe that the "Homepage" should include frequently sought resources, even those that may be included in other menus. Things that should be accessible with one click - phone numbers, health insurance, contact lists, offboarding procedures. ” – Staff,  5+ years​

Activity Insights

There was an 80% agreement among participants with form template resources.​

Participants created new standardized categories that fell under the topic of “Awards and Opportunities”. The table shows agreement among individuals regarding the category name, unique cards, and frequency of use.​

Entering and Leaving the Fellowship

  • 59% of participants grouped “Leaving CPFP” and “New Fellow Orientation” resources together. ​
  • While orientation and exit resources were grouped together, there was also a high percentage of participants who categorized “Preceptor Resources with “Leaving CPFP.” ​

Learning Catalog

  • 83% of participants categorized “CPFP Professional Development Library” into “Learning Catalog.”​

Homepage

  • 45% of participants categorized “CPFP Contact Information” into the “Homepage.”​
  • 45% or participants categorized “FRM Schedule” to the “Homepage.” (Currently located in “CPFP Space”/ “CPFP Meetings and Events.”)​